Frequently Asked Questions
Everything you need to know about our luxury investment-grade jewelry.
What makes Nebü Gold jewelry unique?
Our pieces are crafted from 24-karat investment-grade gold, combining the aesthetic beauty of high fashion with the intrinsic value of bullion. Unlike standard 14k or 18k jewelry, our products are a portable store of wealth.
How is shipping handled for high-value orders?
All orders are shipped via secure, fully insured couriers. A signature is required upon delivery to ensure your investment reaches you safely and discreetly.
Can I return my jewelry if I change my mind?
We offer a 14-day return policy for items in their original, unworn condition with all security tags intact. Please note that due to the fluctuating price of gold, a restocking fee may apply based on the current market spot price.
How do I verify the purity of my gold?
Each Nebü Gold piece is stamped with a hallmark indicating its purity and comes with a certificate of authenticity guaranteeing it is 99.99% pure gold.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and select cryptocurrencies. For high-value transactions, wire transfers are the preferred method for faster processing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.