Returns & Exchanges
At Nebü Gold, we stand by the quality of our luxury fashion collections and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide seamless exchanges or full refunds to ensure your shopping experience remains impeccable.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original Nebü Gold packaging, ensuring all security tags and brand labels remain attached and intact.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Review & Refund
Once our atelier inspects the returned piece, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing